The personal touch, at every stage – We listen well and respond fast, always making sure our members are in the safest hands.
At Generali, we put a premium on good relationships.
Whether we are talking to members who need urgent healthcare, brokers who want flexible cover for their clients, or insurance plan administrators who need to add new employees to their corporate plan, our approach stays the same. We are here to make it as easy as possible to find the support you need.
For members – peace of mind around the world and around the clock
Our members can visit any of the 700,000 medical experts in the Generali Global Health network, in which case we arrange direct settlement of medical costs with providers. Or they choose any other specialist in the area they are covered for. We don’t restrict people to particular hospitals or medical facilities – so your employees always get access to the best care there is.
With one call to our 24/7 global service centre, your staff get straight through to one of our multilingual expert case coordinators, backed up by a team of doctors and clinical specialists. From our 24/7 multilingual service centres, we administer plan benefits, arrange medical assistance and process claims fast.
Our global resources mean we are always prepared to provide the services you need, wherever you are. From policy administration through to emergency services like evacuation and repatriation, we coordinate each individual case and ensure your staff can concentrate on their health.
If members use a health provider in the Generali network, we can arrange to cover treatment directly – so your employees don’t need to pay for anything. If that’s not the case, we take the headaches out of making a claim – with straightforward online and phone claims processes.
Our web portal gives your employees all the information they need about their plan. Make and track claims, review eligibility and find a wealth of information about staying well.
For brokers and plan managers – flexibility and fast solutions
Our International Private Medical Insurance is the most flexible on the market. We are always ready to discuss additional needs, unusual circumstances and cover for less-common destinations. If you have a specific requirement, contact us to shape the protection you need.
Our relationship managers, account managers and administrators support brokers and plan managers at every stage, helping to develop the exact cover you need and helping your employees to understand the benefits of cover. And our senior management team are always available to discuss any issues or questions about your cover and the range of services we offer to maintain and manage employees’ health.
Our in-house global servicing hub, Generali Global Health Services (GGHS), provides all of the services that underpin our international health insurance plans. GGHS is responsible for administering benefits, processing claims, case co-ordination and organising medical assistance – so your members have one point of contact worldwide, whenever they need.