Generali Group

Select country

where we are

   

Member Support

When you’re in a new country, whether you're feeling unwell or just busy making the most of life, quality of service can be just as important as any medical treatment you receive. Here are a few of the ways in which our world-leading service is there for our members, every step of the way.

Member Support

Someone to talk to anytime, all year round.

Members can call us round the clock, seven days a week. We'll connect you right away to our Care Coordination team, who are supported by a team of medical case managers and doctors. Our team offers assistance in over 20 languages.
 

Valuable support, every step of the way.

Whether it’s to check the status of a claim, discuss symptoms with a doctor, arrange a second opinion or seek emergency assistance, our members get the support they need regardless of location. We do this through a trusted combination of in-house services and carefully selected partners.
 

Hassle-free, cashless treatment.

In many cases, we can arrange to pay for treatment directly with the medical provider, so members don’t have to make payment themselves and claim back later.
 

A convenient way to claim.

If a member does need to pay up-front for their treatment, we make getting reimbursed as easy as possible with our fast, convenient online claims service.
 

Easy online policy management.

Through our multi-platform Member Portal, members can use a range of tools to make and track claims wherever they are in the world. The portal also contains full information about their chosen plan.
 

find out more

STAYING HEALTHY, HAPPY AND WELL.

MEMBER BENEFITS

Health protection from a leading global insurer, specially designed for a busy international lifestyle.

MORE FOR YOU.

member services

Designed to provide members with the right support and advice from anywhere in the world.

SPEAK TO OUR CUSTOMER SERVICE TEAM.

GET IN TOUCH TODAY

Need some support or have any questions? Please get in touch and we will be in contact shortly.