When you’re in a new country, whether you're feeling unwell or just busy making the most of life, quality of service can be just as important as any medical treatment you receive. Here are a few of the ways in which our world-leading service is there for our members, every step of the way.
Someone to talk to anytime, all year round.
Members can call us round the clock, seven days a week. We'll connect you right away to our Care Coordination team, who are supported by a team of medical case managers and doctors. Our team offers assistance in over 20 languages.
Valuable support, every step of the way.
Whether it’s to check the status of a claim, discuss symptoms with a doctor, arrange a second opinion or seek emergency assistance, our members get the support they need regardless of location. We do this through a trusted combination of in-house services and carefully selected partners.
Hassle-free, cashless treatment.
In many cases, we can arrange to pay for treatment directly with the medical provider, so members don’t have to make payment themselves and claim back later.
A convenient way to claim.
If a member does need to pay up-front for their treatment, we make getting reimbursed as easy as possible with our fast, convenient online claims service.
Easy online policy management.
Through our multi-platform Member Portal, members can use a range of tools to make and track claims wherever they are in the world. The portal also contains full information about their chosen plan.
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STAYING HEALTHY, HAPPY AND WELL.
Health protection from a leading global insurer, specially designed for a busy international lifestyle.
MORE FOR YOU.
Designed to provide members with the right support and advice from anywhere in the world.
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