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Member Portal Information

Your Member Portal is a secure environment that lets you review your coverage, download documents including your Benefit Schedule and Member Guide, access your provider finder and submit claims online.

Member Portal Information

Getting prepared.

To log in to your Member Portal, you’ll need to refer to your Welcome Letter or Email containing your personal Membership Number. Please read this document carefully and contact your HR Manager or us immediately if any details are incorrect.

How to access your Member Portal.

If you’re happy that your details are correct, you can start exploring your Member Portal by clicking the link in your Welcome Email or entering the one provided in your Welcome Letter or on your Membership Card.

To log in for the first time, click the First Time Users link. This will give you instructions on how to access your username and temporary password. Keep these details safe as you’ll need them to access the Portal.

You can watch our Member Portal Login Tutorial here.

What’s in the Member Portal?

Once you’ve logged in, you’ll find your Member Guide, Benefits Schedule, temporary Membership Card and all the information you need to understand and use your policy.

You can now use the Member Portal to submit and track your claims online, download policy documents, search for medical facilities in your area, access member services and more. Please be sure to consult the supporting information about our integrated insurance services which is designed to make your experience with us even better.

Visit your member portal today at the link on the back of your membership card.

Your Member Portal is your secure environment.

access to the member portal

To log in, check your Welcome Letter or Email and find your portal link here to access to your private area.



Need some support or have any questions? Please get in touch and we will be in contact shortly.