Generali Group

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Member Enquiry

Want to make a general enquiry or need some assistance? Members of Generali Global Health plans can contact the Generali Assistance Centre 24 hours a day, 7 days a week, 365 days a year. Please find our contact details below.


+1 905 532 3648 or select the country you are calling from:
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For medical assistance and pre-authorisations:
For claims and other queries:


For pre-authorisations: +1 905 669 2524
For claims: +1 905 762 5194

Mailing Address

From the United States: From all other countries:
Generali Assistance Centre
PMB 306, 266 Elmwood Avenue
Buffalo, New York 14222 USA
Generali Assistance Centre
150 Commerce Valley Drive West, Suite 900
Thornhill, ON L3T 7Z3 CA