Our Healthcare Insurance Services
Sophisticated healthcare insurance services to meet the demands of today’s globalised environment.
A global healthcare service you can always count on.
Our dedicated customer service team and global network ensure our members receive fully controlled and accountable support, at every stage. From onboarding and administration to case management, claims and network communications, the result is a seamless healthcare experience across Asia, Europe, the Americas, Africa and the Middle East.
As well as providing these services to our own customers, we also make them available to Trusts, TPAs, Insurers and other Generali Group companies.
Integrated capabilities to support you at every stage:
Global Medical Network
Our integrated Global Medical Network brings you a seamless and comprehensive set of services, encompassing both medical providers and supplementary products such as second medical opinion service, genetic testing for cancer research, recruitment of new providers in remote or new geographic location and telehealth. Our expertise enables us to keep up with network needs, as we investigate demographic and product trends, and quality of care. We use our case studies and data to review our strategy and improve the outcomes.
24/7/365 Customer Care
Wherever you’re based, we provide 24/7/365 professional support in a choice of languages, thanks to our local teams around the world. We will assist you in access medical treatment, verification of eligibility and pre-authorisation, we respond to any benefits, direct billing or commercial transfer related enquiries while providing general information, support and outstanding customer service, with our human touch 365 days per year.
Medical Case Management
When a healthcare need arises, we are there for you. From emergency, planned and routine care to evacuation and repatriation, we make sure the right care is delivered each time, whether locally or in another country. With a team of doctors and nurses, members care is reviewed keeping in line with acceptable and proven care in the country members are located in.
From member reimbursements in multiple currencies to cost containment, bill audits and all other aspects of claims management, our responsive team makes sure our clients and members are provided with the best solution. From detecting and preventing fraud to investigations on unethical practices and over-utilisation; from claims auditing to negotiations and settlement, we always secure cost containment and valuable savings for our members.
Administration and Intermediary Management
Our dedicated administrators support the sales, onboarding and renewal processes, from policy administration to medical underwriting. They ensure punctual invoice payments and manage intermediary relationships, credit control and fulfilment services. Our combined experience and care coordination are at the core of our business and it is reflected in all the ways our teams provide support and solutions to our customers.
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QUALITY, DRAWN FROM EXPERIENCE.
CHOOSE GENERALI GLOBAL HEALTH
When you choose Generali Global Health, you tap into a heritage of trust going back almost 200 years.
FOR GLOBALLY MOBILE PEOPLE.
OUR GLOBAL MEDICAL NETWORK
World-class international healthcare via one of the largest provider networks.
SPEAK TO OUR SALES TEAM.
GET IN TOUCH TODAY
Contact us today to discuss your business’s healthcare needs.